What happens if I order an item and it arrives damaged?
We simply take a photo, send it to the company, and they send a new one on the next order. And if there is a discrepancy on their end, we usually just buy another one, swap it out with yours, and deal with the company later.
What is your return policy?
Since we do a large amount of ordering for people, we must maintain an "All Sales are Final" policy. We just don't have the room to stock what we don't normally keep. That being said, life is a constant flow of motion and things happen in the world that are out of our control. If a situation comes up, we are always willing to listen and work as best we can with our customers.
What type of warranty to you offer?
Most new furniture comes with a one-year warranty, some offer a limited ‘lifetime’ warranty as well. Custom furniture varies by piece, and antiques are sold as is. Mattress warranties vary from 1-year prorated to 20-year lifetime, depending on the model. Treated with care, though, the furniture we sell will last many, many years.
Do you deliver?
Unfortunately, we neither have the means nor the man power to deliver. We can get you in contact with individuals who will deliver for various fees.
I saw a piece on your website that I want to hold. Can I do that?
Sure! Our floor is continuously changing so our website may have items that have been sold but just give us a call and let us know which piece and if it is available, we will hold it for a few days for you.